2025 Winners & Judges
2025 Winners
Practitioner Awards
Customer Experience Leader of the Year
Mandi Fang, SVP, Client Operations
Customer Journey
Innovation (Gold)
Port Authority of New York and New Jersey, World Trade Center – Customer Experience Team
Customer Journey
Innovation (Silver)
CV3 Financial Services, Marketing and Customer Experience Team
Vendor Awards
Best Customer Experience Transformation (Gold)
CSG
Best Customer Experience Transformation (Silver)
Sitecore
Best Use of AI in Customer Experience (Gold)
VOZIQ AI
Best Use of AI in Customer Experience (Silver)
NiCE
Best Contact Center
Innovation (Gold)
NiCE
Best Contact Center
Innovation (Silver)
Twilio
2025 Judges
Judges are volunteer practitioners, specialists, consultants and CX experts, recruited for their field expertise.
Adrian Barbour
General Manager and CIO, Siobahn Visconti, LP / SaaS
Afrozy Ara
Co-founder and CEO, LuminaData
Akshay Sura
Composable Architect and Founding Partner, Konabos
Alan Pelz-Sharpe
Industry Analyst, Deep Analysis
Amy Dufrane
Ed.D., SPHR, CAE, CEO, HRCI
Amy Gorham
VP Global Customer Experience, Cision
Amy Sessions
Division Manager, Utility Customer Service, City of Clearwater
Angela Bandy
Director of Human Resources, Reconciled
Beth Martin
Digital Services Expert, federal government
Bob Holloway
Lead Consultant/Founder, RXperience Solutions
Brandie Ebert
Senior Customer Success Manager, ITA Group
Brianna Henderson
Regional CX Manager, Waste Connections
Carolyn Vincent
Director of Online Community and Web Services, ADEA
Cathy Hayes
Director of Online Community and Web Services, ADEA
C. Anonymous
Director of Digital, Unnamed Organization
Chloe Lo
Workplace Experience Manager, Animoca Brands
Cindy Brummer
CEO/Creative Director, Standard Beagle
David Zimmerman
Director of Customer Experience & Performance Support, QVC Group
Dennis Gershowitz
Principal, DG Associates
Elakkiya Daivam
Lead Software Engineer, Capital One Financial Services
Erika Heald
Founder and Chief Content Officer, Erika Heald Marketing Consulting
Erika Holland
Customer Experience Manager, SylvanSport
Francis Mona III
Owner, Francis J Consulting
Greg Kihlstrom
Principal, The Agile Brand
Gurneen Bedi
Leader in Customer Success, Feedzai
Hank Brigman
President, Chief Experience Officer, Customer Experience Strategies
Heather Shankwiler
Director, Product Marketing, Smart Compliance Solutions, ADP
Jonathan Sawitsky
Senior Director, UX & Engagement, Quinnipiac University
Karyn Furstman
Chief Experience Officer, CustomersFurst
Kenneth C.C. Yang
Professor, University of Texas at El Paso
Kim Sanchez
Director Customer Experience, 7-Eleven
Kristen Hayer
CEO, The Success League
Laura Rossi
CMO, RL&F
Lisa Carr
Brand & Comms Senior Strat Mgr, Accenture Song
Mari Federow
Sr. Manager of UX Research, Circle Internet Services
Maria Feay
Senior Director, Quantum Health
Maria Scarangella
President, Scarangella Consulting
Mario Chatzidamianos
Director Compliance, Communications & Business Development, Creators of Cosmos SMPC
Matt Lyles
Chief Experience Officer, Brand Builders Group
Melissa Langenbach
Human Resources Manager, WonderWorks
Mike Goracke
Director, Media, Bain and Company
Millicent McIntyre
Senior Director Buyer Services, IAA
Mohit Gupta
UX Manager, CDK Global
Patty Radford Henderson
Founder & CEO, Annum
Paula Rivera
Sr. Director, Public Relations, IntelePeer
Piyush Poddar
VP Sales and Partnerships, Axelerant
Priya Dharshini Kalyanasundaram
Technical Program Manager, Amazon
Reem El Asaleh
Associate Professor, Toronto Metropolitan University
Rishi Kumar
Vice President, Relanto
Robert Jacobi
Founder and Strategist, Warbi
Scott Robinson II
Director of Digital Engagement, W.K. Kellogg Foundation
Senthamizh Selvan Pandian
Head of CX Customer Success, SAP Asia
Stacy Warden
CMO, Brightly
Stephen Lynch
Senior Director, Consumer Experience, Novo Nordisk
Sunil Sharma
Senior Lead Software Engineer and Senior Solution Architect, Capital One
Suzie Dieth
Senior Director of Customer Experience, NRG Energy
Thom San Filippo
SVP Customer service and Experience Design, Dow Jones
Verima Pereira
Specialist, UCSF
Vien-An Friedel
Director, Product Management, TurtleTree